Friday, May 02, 09:30 PM MYT +0800 Media Statement 30 – MH370 Incident

Malaysia Airlines wishes to make further clarification on the following matters:

1) Malaysians On Board

Malaysia Airlines confirms that 38 passengers of the 239 persons on board MH370 on 8 March 2014 were Malaysians. The names of the 38 Malaysians on board had been earlier shared in the Passenger Manifest which has been made public previously. Please see attached document for names of all Malaysian passengers onboard MH370.

2) Exchange of Signals and Aircraft in Cambodia

On the exchange of signals between ground and the aircraft soon after Ho Chi Minh Air Traffic Control advised that radio contact had not been established with MH370, as carried in the recently released MH370 Preliminary Report, Malaysia Airlines clarifies that what was referred to as signals was actually the aircraft displayed on the ‘Flight Following System’ screen. This was based on the aircraft projection at that point of time and not the actual aircraft position.

When KL-ATCC (Kuala Lumpur Air Traffic Control Centre) Watch Supervisor queried Malaysia Airlines OPS (Operations) on the status of MH370, Malaysia Airlines OPS informed KL-ATCC Supervisor that MH370 was still sighted over Cambodian airspace in the Flight-Following System, which is based on a flight-projection.

The word “Cambodia” was displayed by the Flight-Following System on the screen when zoomed-in, leading Malaysia Airlines to deduce that the aircraft was flying in Cambodian airspace. The Flight-Following System did not display the name “Vietnam”, even though the aircraft was over Vietnam airspace.

The responsibility of aircraft tracking monitoring resides with Air Traffic Control Centres. For airlines, it is normal to engage flight following systems to assist its pilots to manage in weather conditions or route diversions. Such airline flight following systems are non-primary and non-positive controlling.

Flight following systems also do not trigger airlines of any abnormality. Such situations have to be pilot initiated. Unless otherwise, airlines’ operations control centres would continue to see the aircraft as flying on its normal route, based on projected or predicted positions and locations.

To make the flight-following systems work successfully and effectively, it is important to have visual depiction of the aircraft’s position, coupled with confirmation by air-to-ground communications, such as through ACARS or Satcomm or VHF or HF.

In the case of tracking MH370, Malaysia Airlines’ flight-following system indicated that the aircraft was flying, however, there was no communication from or with the pilot. Malaysia Airlines OPS attempted to communicate with MH370 after we were flag by KL-ATCC, but was never able to make contact.

3) On the Cargo Carried

About 2 tons, equivalent to 2,453kg, of cargo was declared as consolidated under one (1) Master Airway Bill (AWB). This Master AWB actually comprised 5 house AWB. Out of these 5 AWB, two (2) house AWB contained lithium ion batteries amounting to a total tonnage volume of 221kg. The balance 3 house AWB, amounting to 2,232kg, were declared as radio accessories and chargers.

Ends.

Thursday, May 01, 07:00 PM MYT +0800 Media Statement 29 by Ahmad Jauhari Yahya, Group Chief Executive Officer, Malaysia Airlines

Kuala Lumpur – 55 days since Malaysia Airlines’ flight MH370’s disappearance on 8 March 2014, a multi-nation search is still ongoing for the missing aircraft, its passengers and crew.

This enormous search mission was carried out with the support from more than 20 states, firstly in the South China Sea, in the Malacca Straits, and on land along the Northern Corridor, and since mid-March when specialised assets were deployed in the air, on the sea and underwater in the southern Indian Ocean, where top experts concluded the aircraft’s last known position was.

Despite such an intensified search operations, probably the largest one in human history, we have to face the hard reality that there is still no trace of the aircraft, and the fate of the missing passengers and crew remains unknown till this day.

Malaysia Airlines is acutely conscious of, and deeply sympathetic to the continuing unimaginable anguish, distress and hardship suffered by those with loved ones on board the flight.

We share the same very feelings and have been doing whatever we can to ease the pain of the families and to provide comfort for them.

The Joint Agency Coordination Centre (JACC) in Australia has announced early this week that the search operation in the southern Indian Ocean will be moving to a new phase in the coming weeks, and it is certainly not ending.

In this new phase, the Malaysian Government, working together with Australia and Chinese governments, other international partners and specialised companies, plans to intensify the undersea search by deploying more technologically advanced assets in the search zone.

The Malaysian Government recently announced its decision to establish an international investigation team led by Malaysia. The members will include accredited representatives from the US, UK, Australia, China, France and Singapore. Also included are representatives from relevant international organisations and the civil aviation industry.

This investigation is an independent process in accordance with ICAO standards and recommended practices. Malaysia Airlines commits itself to fully support this independent investigation and provide full information and assistance as required.

From past experience, we understand the continuing search and investigation would be a prolonged process. While Malaysia Airlines is committed to continuing its support to the families during the whole process, we are adjusting the mode of services and support. Instead of staying in hotels, the families of MH370 are advised to receive information updates on the progress of the search and investigation and other support by Malaysia Airlines within the comfort of their own homes, with the support and care of their families and friends.

In line with this adjustment, Malaysia Airlines will be closing all of its Family Assistance Centres around the world by 7 May 2014.

Malaysia Airlines will keep in close touch with the families on news updates through telephone calls, messages, the Internet, and face-to-face meetings. With the support of the Malaysian Government, the airline’s Family Support Centres will be established in Kuala Lumpur and in Beijing. The detailed plan of follow-up support and services will be informed in person to the families.

Malaysia Airlines will make advanced compensation payments soonest possible to the nominated next-of-kin who are entitled to claim compensation, in order to meet their immediate economic needs.

Such advanced payments will not affect the rights of the next-of-kin to claim compensation according to the law at a later stage, and will be calculated as part of the final compensation.

Immediately after the next-of-kin have returned home, our representatives will be in touch with them at the earliest opportunity to initiate the advanced compensation payment process.

At this very difficult time, we wish to once again thank everyone for their understanding and support, especially from the families of the passengers and crew on board.

Malaysia Airlines’ thoughts and prayers remain with the families of all those onboard MH370.

-Ends-

Below statement and attached documents were made public and shared with NOKs at 8:27pm (Malaysia local time), 1 May 2014:

Audio Below

1. 1. ATC Delivery
2. 2. KL Ground
3. 3. KL Tower
4. 4. KL Approach
5. 5. KL Radar

IF ANY OF THE DOCUMENTS BELOW DO NOT SHOW IMMEDIATELY, CLICK WHERE THE MESSAGE SAYS “HERE” AND THE DOCUMENT WILL LOAD TO VIEW.

Actions Taken Between 0138 and 0614

Cargo Manifest and Airway Bill

Maps

MH370 Preliminary Report

Seating Chart