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George Hatcher's Air Flight Disaster

Tarmac Delay Ruling


DOT 199-09
Monday, December 21, 2009
Contact: Olivia Alair
Tel.: (202) 366-4570

New DOT Consumer Rule Limits Airline Tarmac Delays, Provides Other Passenger Protections

U.S. Transportation Secretary Ray LaHood today announced a new rule that significantly strengthens protections afforded to consumers by, among other things, establishing a hard time limit after which U.S. airlines must allow passengers to deplane from domestic flights.

“Airline passengers have rights, and these new rules will require airlines to live up to their obligation to treat their customers fairly,” Secretary LaHood said.

The new rule prohibits U.S. airlines operating domestic flights from permitting an aircraft to remain on the tarmac for more than three hours without deplaning passengers, with exceptions allowed only for safety or security or if air traffic control advises the pilot in command that returning to the terminal would disrupt airport operations. U.S. carriers operating international flights departing from or arriving in the United States must specify, in advance, their own time limits for deplaning passengers, with the same exceptions applicable.

Carriers are required to provide adequate food and potable drinking water for passengers within two hours of the aircraft being delayed on the tarmac and to maintain operable lavatories and, if necessary, provide medical attention.

This rule was adopted in response to a series of incidents in which passengers were stranded on the ground aboard aircraft for lengthy periods and also in response to the high incidence of flight delays and other consumer problems. In one of the most recent tarmac delay incidents, the Department fined Continental Airlines, ExpressJet Airlines and Mesaba Airlines a total of $175,000 for their roles in a nearly six-hour ground delay at Rochester, MN.

The rule also:

• Prohibits airlines from scheduling chronically delayed flights, subjecting those who do to DOT enforcement action for unfair and deceptive practices;
• Requires airlines to designate an airline employee to monitor the effects of flight delays and cancellations, respond in a timely and substantive fashion to consumer complaints and provide information to consumers on where to file complaints;
• Requires airlines to display on their website flight delay information for each domestic flight they operate;
• Requires airlines to adopt customer service plans and audit their own compliance with their plans; and
• Prohibits airlines from retroactively applying material changes to their contracts of carriage that could have a negative impact on consumers who already have purchased tickets.

Today’s final rule was adopted following a review of public comments on a proposal issued in November 2008. The Department also plans to begin another rulemaking designed to further strengthen protections for air travelers. Among the areas under consideration are: a requirement that airlines submit to the Department for review and approval their contingency plans for lengthy tarmac delays; reporting of additional tarmac delay data; disclosure of baggage fees; and strengthening requirements that airline ads disclose the full fare consumers must pay for tickets.

The rule goes into effect 120 days after date of publication in the Federal Register.

See rule below
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  • Home
  • About Air Flight Disaster
  • About George
  • Air Crash Consultants
  • Legal
    • FAA Reauthorization Act
    • FAA Reauthorization Summary
    • #MH370 Definition of Underwater Search Areas Dec 3
    • Proposals to Enhance Aircraft Tracking and Flight Data Recovery
    • Tarmac Delay Ruling
  • Missing
  • NTSB
    • NTSB Most Wanted
      • Reduce Dangers to Aircraft Flying in Icing Conditions
    • 9/11 Boatlift
    • Acton CA, Fatal BELL Crash Report Preliminary
    • Aeroflot Nord PERM-NTSB Report September 14, 2008
    • AERONAVES DE MEXICO Accident Report
    • Aeronaves de Mexico Safety Recommendation Letter
    • Air Methods Airbus Helicopter Frisco Crash July 3, 2015 Preliminary report
    • Airworthiness Information Bulletin SAIB SW-19-15
    • Buffalo- NTSB Report February 12, 2009
    • Definition of the Underwater Search Areas MH370
    • FAA Criticisms are nothing new: A history
    • GOL – NTSB Report September 29, 2006
    • Hudson River-NTSB EXECUTIVE SUMMARY Jan 15, 2009
    • ITEK-NTSB Report August 24, 2008
    • Lack of Consideration for Human Factors Led to In-Flight Breakup of SpaceShipTwo
    • NASA Controller Fatigue Assessment Report Q&A
    • NTSB is Beginning Investigation of the Sightseeing Plane Crash in Alaska
    • NTSB Preliminary of the Ketchikan Air Taxi cruise flight crash on June 25, 2015 that killed 9
    • NTSB Publishes Interpretation
    • NTSB Releases Preliminary Agenda for Investigative Hearing on WMATA Smoke and Electrical Arcing Accident
    • NTSB Update on British Airways Engine Fire at Las Vegas
    • October MH370 Update: AE-2014-054_MH370-FlightPathAnalysisUpdate.pdf
    • S7 Airlines (formerly Sibir) NTSB Report July 08, 2006
    • SAFETY Alert SA_045
    • Security Vulnerability Involving Airlines
    • Sikorsky Newfoundland -NTSB Report March 12, 2009
    • SPANAir-NTSB Report August 20, 2008
    • TAM NTSB Report July 17, 2007
    • Tony Tyler – 71ST Annual General Meeting
    • Transcripts
    • #MH17 Passenger Manifest
  • Reports
    • #MH370 2nd Interim Statement
    • #MH470 4th Interim Statement
    • 2014.10.04 Emirates A332 at Karachi breathing equipment catches fire
    • 2015-10-31 Interim Statement of Metrojet crash
    • 2016 MH370 Debris examination – update No. 4
    • 2016-05 Silk Way Airlines Camp Dwyer Preliminary Report
    • 2016.09.23: MH370 Debris Report
    • 7 March 2017 Laptop Battery Fire in Airliner Cabin Final report
    • AAIB Safety Report 2017
    • Air Bagan 25 DECEMBER 2012 Final report
    • B38M_PK-LQP_PRELIMINARY.pdf
    • B737-8 (MAX) Registered ET-AVJ Preliminary report
    • Boeing Max Prohibition
    • Capetown Incident Report Missing Cowling July 18 2014
    • Fed Ex Flight 910 Landing Gear Collapse DCA17MA022
    • Final of Noar Linhas Aéreas Flight 4896
    • Final Report G-EZGE Airbus Ibiza Airport Spain accident on 19 June 2016
    • Final report of AirAsia Flight QZ8501
    • Final Report of Germanwings Pilot Suicide Crash
    • Final Report on Ryanair B738 and Vueling A320 Near Collision in Sevilla
    • Final Report on Tatarstan B735 at Kazan on Nov 17th 2013
    • Final report: Runway Incursions Between the Parallel Runways at Toronto/Lester B. Pearson International Airport, Ontario
    • Final Report: Transasia AT72 at Makung on Jul 23rd 2014
    • Final: Smolensk “Severny” airdrome, to the Tupolev Tu-154M (pdf)
    • Final: Poland Tupolev Tu-154M (English PDF
    • FinalATR72 202OY-LHA
    • Flight 771
    • Flybe DH8D Dutch Safety Board report
    • FlyDubai Interim Report: Flight 981
    • Garuda Indonesia Flight 865
    • Germanwings 9525 Interim Report (PDF)
    • GoJet Airlines Final Report CRJ-700, N367CA
    • Incident investigation of 13-MAR-2016 Canadair CL-600-2B19 Challenger 850 owed by Elytra Charter
    • LAM 470 final report 2016
    • MAK Announcement of Boeing 747 Air Cargo Crash Manas Airport
    • MH17 Preliminary Crash Report
    • MH370 Debris report
    • MH370 First Principle Review
    • MH370 Interim Report
    • MH370 Official: Debris Report Released on MH370
    • MH370 Report: Debris Examination Report April 19, 2016
    • MH370 THIRD TRIPARTITE MINISTERIAL MEETING
    • MH370- Search for MH370 and ocean surface drift
    • Montreal Position paper
    • Preliminary report: MyCargo B744 at Bishkek on Jan 16th 2017
    • PT Wings Abadi Airlines Preliminary report
    • Report on Propair Flight 420
    • Ryanair B738 Crew Injury AAIB report
    • Text of the U.S Senate’s version of FAA reauthorization legislation
    • TransAsia Airways Flight GE235 Final report (summary)
    • US BANGLA AIRLINES, BOMBARDIER (UBG-211), DHC-8-402, S2-AGU, AT TRIBHUVAN INTERNATIONAL AIRPORT, KATHMANDU, NEPAL Final
    • Yemenia-Comoros Final report (French)
  • Sources
  • Contact
  • Sidebar Content
  • Subscribe