Asleep unnoticed in the back of the plane at the time of disembarkation from his United Express/Expressjet flight from Lafayette, La. to Houston, passenger Tom Wagner woke up at the end of the line–in the dark, locked inside a cold plane empty of crew and passengers.
What should be the consequences of being locked inside a plane? Flight attendants have walk-thru procedures, don’t they? At any rate, however the situation began, Wagner had his cell phone with him and was able to initiate the ending. He just called someone who called the airline, and the airline called the crew, and somebody showed up and let him out.
Houston was a layover for Wagner, so after a (free) motel night, he was given a $250 voucher to finish his trip.
After holding passengers on the tarmac for seven hours, Jet Blue says that “…you deserve better and we expect better from our crewmembers and our operation. We can only earn your loyalty and trust one flight at a time and we ask you to give us a second chance. ”
