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Expressjet/Continental Out of the Storm Into the Frying Pan


An Expressjet/Continental Flight landing at Rochester
Click to view full size photo at Airliners.net
Contact Photographer Jonathan Icasas

What: ExpressJet/Continental Airlines Embraer RJ145 en route from Houston to Minneapolis/St. Paul
Where: diverted to Rochester
When: August 9
Who: 47 passengers
Why: The flight was diverted by storms to Rochester and landed safely which is certainly a good thing.

George’s Point of View

Flight 2816 is going down in aviation customer service infamy. After landing safely at an airport with a closed terminal–with a crew that had run out of flying time so that an alternate crew had to be flown in–the passengers were basically locked in the plane overnight. After six hours of being stuck in the plane with no food, and a stinking bathroom, at 6 a m, understandably grumpy passengers streamed into the terminal to complain. It is not clear who is responsible (ExpressJet or Continental Airlines.) From the sound of the irate passengers, it’s difficult to say if they’d rather have compensation, or just be allowed in a no holds-barred boxing match with whoever is responsible.

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