The Traumatized Passengers of Mexico-Edmond Sunwing Flight, Waited Hours to Get Customs Clearance

Tuesday, March 18, 2014
By George Hatcher

A Puerto Vallarta, Mexico-bound Sunwing Boeing 737-800 en route from Edmonton,Alberta Canada, diverted and made an emergency landing on Sunday March 16, 2014 in Helena Montana after flying through ninety seconds of turbulence.

Two of the six person crew sustained injuries, but none of the 181 passengers were seriously injured, perhaps because the seatbelt lights were on.

Passengers waited hours on the airstrip before a customs agent finally arrived and attended to them. The replacement jet did not arrive for eleven hours.

According to Ron Mercer, Director Helena Regional Airport, the airport has only one customs agent who was not there on Sunday. Another customs agent was called and arrived after a 1.5 hour drive from Great Falls. The airport does not usually host commercial international flights and the customs agent had to “do his homework” and consult  international rules before passengers could exit the aircraft.

The situation called for modification in the US customs and immigration department’s emergency protocols, for easing up procedures for those passengers already traumatized due to an emergency situation.

The unexpected delay will no doubt result in consequences because, as CBC News says major Canadian airlines tariff says if “…your flight is delayed more than 90 minutes, you may have the right to get off the plane.”

You can rest assured that after these passengers spent five hours in the plane, someone is going to be paying a hefty fine.

Print Friendly, PDF & Email

Tags: , ,

RSS Plane Crash News

Blogroll

  • Air Consumer.gov
  • AirCrashConsultants
  • Airfleets
  • Airliners.net
  • AOPA
  • Bird Strike Database
  • Bird Strike Database Query
  • EASA
  • FAA
  • Find A Pilot
  • Frixo
  • IATA
  • International Civil Aviation Organization
  • Montreal Convention MC99 English
  • Nasa
  • NOAA
  • NTSB
  • RITA
  • U.S. Office of Special Counsel
August 2018
M T W T F S S
« Jul    
 12345
6789101112
13141516171819
20212223242526
2728293031  
  • Small Plane Crashes Near Phoenix Deer Valley Airport; 2 Dead https://t.co/SFwxAr6ogu
    about 15 hours ago
  • Air New Zealand Flight Makes Emergency Landing in Auckland https://t.co/NdABVx4s3W
    about 15 hours ago
  • LC Peru Flight Makes Emergency Landing in Lima https://t.co/qpAWvCYR7p
    about 15 hours ago
  • Two dead in plane crash at 7th Street/Deer Valley, officials say https://t.co/oQGBYOBXVp
    about 1 day ago
  • Delta Airlines Flight Returns to St. Louis After Bird Strikes https://t.co/EtqBVeCuuE
    about 2 days ago