Severe Winter Weather Expected to Affect United and Continental Flights in the Northeast Region This Week

Friday, December 24, 2010
By George Hatcher

CUSTOMERS TRAVELING TO IMPACTED CITIES MAY RESCHEDULE WITHOUT PENALTY ON UNITED.COM OR CONTINENTAL.COM
CHICAGO, Dec. 23, 2010 /PRNewswire via COMTEX/ — United Continental Holdings, Inc. (NYSE: UAL) today announced travel options for United and Continental customers whose flight plans may be affected by severe winter weather forecast for the Northeast region. Weather conditions are expected to make air travel difficult, forcing some delays and cancellations of flights at United’s hub at Washington Dulles and Continental’s hub at New York / Newark Liberty International Airport for travel from Dec. 25 through Dec. 27. Operations at other airports throughout the Northeast region may also be affected.

Change Flights for No Fee at united.com or continental.com

Customers scheduled on flights to, from or through the impacted areas may reschedule their itinerary with a one-time date or time change, and the change fees will be waived. If a flight has been canceled, a refund in the original form of payment may be requested. Complete details and eligible travel dates are available at www.united.com and www.continental.com.

The fastest and most convenient way to change travel plans is via united.com or continental.com, and customers should continue to manage their reservations on the respective company’s website from which their ticket was purchased. Customers may also book a new reservation, change an existing reservation or check flight status by calling United Reservations at 800-UNITED-1 or Continental Reservations at 800-525-0280 or their travel agent.

Another excellent way to receive information about flight delays, cancellations and gate changes is with United’s EasyUpdate service or Continental’s TripAlert service, which provide customers notifications via phone, text or e-mail.

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